Frequently Asked Questions

General Questions relating to YouVu's Services

  1. What is YouVu?

  2. When did YouVu commence servicing the realestate industry?

  3. Who uses YouVu?

  4. What does a YouVu ad look like?

  5. What are the attributes of YouVu?

  6. How is YouVu accessed?

  7. What geographical areas does YouVu service?

  8. What property types can I use YouVu for?

  9. What packages are available and how much does it cost?

  10. How quickly can I book a YoVu ad?

  11. What happens if it rains or I need to reschedule?

  12. How long does it take to shoot a YouVu ad?

  13. Do I need to be on-site for the YouVu shoot?

  14. How long before I get my YouVu ad?

  15. How long does a YouVu ad run for?

  16. Can I renew my ad if required?

  17. Can I make changes to my ad?

  18. Can I use the image YouVu shoots for me for other marketing initiatives?

  19. Can I supply my own images for uploading to a YouVu ad?

  20. Can I get a longer video?

  21. Can I select an alternative music track for my YouVu video?

  22. Do I need to be on the YouVu video?

  23. Can you help me with scripting my YouVu video?

  24. Can I personalise a YouVu ad?

  25. Does YouVu provide the copy for the ad?

  26. Can I personalise the URL?

  27. Can YouVu upload the video to BrightCove c/ Realcommercial?

  28. How do I book a YouVu ad?

  29. Who do I contact if I have a probelm with my YouVu Ad?

  30. What are YouVu's payment terms?

  31. Are YouVu Videographers & Photographers insured whilst on site?

  32. What other services are available through YouVu?

  33. What if I have more questions, who do I contact?

 

What is YouVu?

Each month, more than 7.5 million people view properties that are advertised on the internet in Australia.

YouVu creates unique content rich property advertisements resulting in a higher level of viewer connectivity and readership through the inclusion of Dynamic Video, Computer Graphics, Inspiring Soundtracks, Professional Voice Over, Artistic Still Photography, Points of Interest across locations, Engaging Copy, Document Downloads and Your Contact
Details.

All these elements form within a YouVu Ad to create an informative and engaging online advertisement that connects property with your customers whilst assisting your online property marketing presence across listing portals, email communications, websites, search engines, social networks and Near Field Communication enabled signage.

 

When did YouVu commence servicing the realestate industry?

YouVu commenced business in 2008 primarily in Sydney specialising in presentation of Commercial Property and now operates within NSW, VIC, QLD and SA.

 

Who uses YouVu?

YouVu currently services many Tier 1 Realestate Organisations, Boutique Agencies, Asset Owners, Advertising and Media Agencies, Developers and Receivers & Managers. With YouVu, you will be in good company.

 

What does a YouVu ad look like?

Examples of YouVu ads can be viewed on our home page http://www.youvu.com.au

 

What are the attributes of a YouVu ad?

 

  • Contact Details & Linking for Single or Conjunctional Agent Details , including Name, Functional Title, Company, Web Address, Email, Fax, Telephone & Mobile
  • Hyper linking to Other Sites  with Direct links to External Intranet Addresses & Other Sites or Portfolios
  • Google Maps Support including  Streetview, Terrain, Google Earth via embed codes
  • Document Downloads for up to Three PDF Documents, each uniquely identified and named, such as Information Memorandum’s, Floor Plans, and Environmental & Site Plans
  • Copy for Fixed and Variable Fields. Supporting Property Description, Tag Lines, Points of Interest, Locations, Inclusions, Video Name and Location Name, Meta Detail relating to the property including Property Type, Listing Type, Price, Size, Inspection Times and Price. Free-form content is also supported via Variable Formatting, supported natively within the YouVu upload engine   
  • Videos & Slideshows with support for up to 25 Separate Video Streams and Transitioning Slideshow of up to 25 Images
  • Points of Interest  for up to 5 Points of Interest per Location with Support for up to 25 Locations per Ad
  • Professional Photography  and File Format Support with ability to upload up to 25 Primary Locations with up to 5 Points of Interest per Location
  • Multiple Locations of up to 25 Unique Locations per Ad
  • Agency Branded Header  support for Animated and Static Banners, Hyperlinked as required
  • Print, Email & Social Networks with Print, Email and Share Links Radio Button
  • Personalised Property URL where each YouVu ad has a Unique Property  Address URL

 

How is a YouVu ad accessed?

YouVu ads are accessed via Online Listing Portals (via the Online Tour, Virtual Tour, Video or Mini-Web radio buttons that become populated when a YouVu ad is associated to the property listing), Websites and
Search Engines, Email Communications and Online Publications. YouVu ads can also be shared via Social Networks, Chat Rooms & Blogs and or accessed via *QR Codes and **Near Field Communication Chips.

(*/** QR Codes & NFC Chips are available as part of each YouVu Ad Campaign) For more information on QR Codes or YouViewNFC, please refer to our blog post on this topic - Near Field Communication, QR Codes & Your Property Marketing 

 

What geographical areas does YouVu service?

YouVu services NSW, QLD, VIC and WA – Major capital city and surrounds. Others areas are POA.

 

What property types can I use YouVu for?

YouVu shoots Industrial, Commercial, Retail, Mixed profile, Hotels Clubs & Pubs, Vacant Lots and Prestige Residential properties.

 

What Packages are available and how much does it cost?

Please email sales@youvu.com.au for a copy of our current inclusions and costs.

 

How quickly can I book a YouVu ad?

Post approval to proceed we can normally shot within 24 to 48 hours, sometimes even same day pending existing schedules.

 

What happens if it rains or I need to reschedule?

Although YouVu shoots in all weather conditions, a suggested reschedule date due to poor weather will be communicated prior to the scheduled shoot time. Poor weather withstanding, should the shoot be cancelled with less than 24 hours notice, a discretionary charge of $175.00 may apply.

How long does it take to shoot a YouVu ad?

YouVu sends x1 videographer and x1 photographer to each shoot. Total time on site ranges from 45 minutes to 2 hours depending on the scope. YouVu does not charge for shoots that go overtime.  Whilst onsite YouVu will ensure we capture the essence of the building and the property surrounds.

 

Do I need to be on-site for the YouVu shoot?

If you are not appearing on camera / within the video, YouVu offers a Concierge Services where we will arrange access and pick-up / drop off keys. This service is available for Sydney and Melbourne CDB shoots only, alternatively YouVu is able to liaise with the appropriate Building Managers and or Tenants with respect to access and scheduling should you be unavailable.

 

How long before I get my YouVu ad?

From day of shoot each ads takes 48 to 72 hours to complete (2 to 3 working days).

 

How long does a YouVu ad run for?

For Lite ads hosting is provided for 6 months or until the property sells or leases, for XP45 and XP90 ads, hosting is provided for 12 months or until the property sells or leases, whichever is lesser.

 

Can I renew my YouVu ad if required?

Each YouVu ad has either 6 month (Lite) or 12 month (XP 45 and 90) hosting included. Further extensions are available for $225.00 ex GST per 12 months.

 

Can I make changes to my YouVu ad?

YouVu allows x2 change controls per ad post approval and initial release.  Additional changes (Text and Images) are available at $75.00 per change ex GST. Video and voice edits are also available on a POA basis.

 

Can I use the images YouVu shoots for me for other marketing initiatives?

Yes, all images shot by YouVu as part of any of our YouVu packages become yours. As part of each YouVu ad we will send you a link to download both the Hi and Lo Res images. There is no additional charge for this service as YouVu does not reserve any rights to the images.

 

Can I supply my own images for uploading to a YouVu ad?

Yes, should you have specific images you would like uploaded to a YouVu ad, just provide these as lo-res jpegs and will we upload and associate copy as appropriate.

 

Can I get a longer YouVu video?

Should you require a video duration greater than 90 seconds, YouVu can provide this upon application. (POA).

 

Can I select an alternative music track for my YouVu video?

Yes, should you wish to have a specific music track for your video(s), YouVu will audition tracks for you as required.

 

Do I need to appear on the video?

No, should you prefer not to appear on camera / have an agent hosted ad, we can provide a professional voice over based upon your approved script. Both male and female voice over is available.

 

Can you help me with scripting my YouVu video?

Yes, YouVu can assist with all pre-scripting requirements.

 

Can I personalise a YouVu ad?

All YouVu ads accommodate company logos and branding based upon existing brand guidelines. Should YouVu not have your brand guidelines and logos on file, we will require them prior to releasing the ad.   

 

Does YouVu provide the copy for the ad?

Yes, YouVu will write associated copy for the property (Long Description, Tag Line & Points of Interest)  based upon supporting detail and existing bibliophiles available via our property database.

 

Can I personalise the URL?

Yes, YouVu can personalise the property url as required, e.g. www.youvu.copm.au/yourpropertyaddress  

 

Can YouVu upload the Video to BrightCove c/ Realcommercial?

Yes, upon request YouVu will provide you x2 urls, one for the YouVu property ad and a second url to the video only hosted on BrightCove for associating your ad to realcommercial.com.au .

 

How do I book a YouVu ad?

YouVu ads & services can be booked via Adcorp Nationally for Colliers International, Blaze Advertising in NSW and VIC for Jones Lang LaSalle and Metropolis for CBRE in NSW, VIC, QLD & SA. Adcorp, Blaze and Metropolis have YouVu’s Service Summation and National RRP already setup within their media buying profiles.  For other areas and customers, bookings can be made by emailing enquiries@youvu.com.au or sales@youvu.com.au  or by calling (02) 9238 2222. A response to all email and sales enquiries will be provided within 24 hours or earlier, Monday to Friday, excluding Public Holidays. 

 

Who do I contact if I have a problem with my YouVu ad?

Should you have any concerns with your ad, please email admin@youvu.com.au. Most changes are applied online whilst you wait.

 

What are YouVu's payment terms?

Subject to a CRAA check, payment terms are 30 days upon receipt of invoice unless otherwise agreed.

 

Are YouVu Videographers & Photographers insured whilst onsite?

Yes, all YouVu shooters (stills and video) have appropriate Public Liability, Public Indemnity and Workers Compensation insurance in place. A certificate of currency is available upon request.

YouVu practices safe work practices, as such should OH&S induction be required, namely for industrial shoots and or where construction is in progress, appropriate site induction will be accommodated as part of the shoot profile. All shooters wear Hi Vis jackets when shooting industrial profile properties.

 

What other services are available through YouVu?

YouVu also provides Corporate Video & Podcasts, (PPE- People, Product or Event), Mobile Applications, Staged Photographic Shoots, Google Adword Campaigns & Near Field Communication (NFC) enabled signage.


 What if I have more questions, who can I contact?

More questions, go to our Contact Us page now. http://www.youvu.com.au/contact